Here at Chillchaser® we have a few pertinent thoughts on product manufacturing and customer requirements
Innovation & Design: we are passionate about innovation. We design our own, new and unique products to the highest standards of quality and durability to satisfy our customers' requirements.
Safety & Quality Manufacturing: We employ skilled staff and consultants to ensure our products meet the stringent safety standards for the countries we are supplying into. We source our component suppliers globally and purchase only after satisfactory audits.
Listening: We continually listen to your suggestions on how to improve our designs and quality. We welcome constructive feedback, as this has shaped our new product development over the last few years. Our new UK manufactured models, Jupiter, Titan and Hercules are based on 4 years of your feedback and warranty claims on the Original Zeus, Neptune and Mercury models. Without you we couldn't have developed the most innovative, beautiful and safest heater in the world. Thank-you!
Customer Service: Your satisfaction with our products and after-sales service is very important to us. We try every day to improve this - with your help and understanding Chillchaser will succeed in becoming a global brand leader in the Infra-red Heating Category, providing a first class product and service to every customer. By being the first in our industry to offer a 3 year warranty on our products we are showing our confidence in the quality of our product and our commitment to you- the consumer.
Chillchaser's Commitment to...
The Environment: Chillchaser® is committed to environmentally safe & responsible manufacturing at our own UK manufacturing plant. We are continually striving to improve efficiency and the use of recycled materials where possible without affecting the performance or quality of our products.
Supplier Code of Conduct: Chillchaser® is also committed to working with raw material and component suppliers worldwide to ensure that working conditions are safe for workers, who's needs & wellbeing are important to us. Our directors and sourcing managers visit component factories to carry out factory audit reports for consideration prior to purchasing. We also carry out component batch testing and AQLII test reports in a bid to cut out problems before shipment. Please view our full Supplier Code of Conduct.
Compliance to RoHS: Chillchaser® requests that all component suppliers continually test for RoHS using Niton testing equipment and provide a signed RoHS compliance statement each shipment for our records. RoHS XRF spot check screening is performed using a Niton Gun by X-Ray Fluorescence Analysis Services in convenient onsite or laboratory locations for RoHS compliance. The European Union Directive on the Restriction of Hazardous Substances (RoHS) holds electrical and electronic equipment (EEE) companies directly responsible for ensuring their products conform to its strict standards, extensive compliance documentation and ensure their electrical and electronic products sold in the EU do not contain lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBBs), and polybrominated diphenyl ethers (PBDEs) above the legal threshold. Manufacturers of electrical and electronic equipment (EEE) need to ensure that their products, parts, and components comply with the Restriction of Hazardous Substances (RoHS) Directive in order to be distributed and sold in the EU.
Compliance to EMC & LVD: Chillchaser® carries out rigorous testing on all products to ensure that they conform to all the latest EMC and LVD safety directives pertaining to the appropriate product and country standards – in fact we pride ourselves in trying to set new higher standards of safety rather than simply "just enough practices" used by others in our industry.