Frequently Asked Questions

by Chillchaser

Ultra Low Glare & Carbon Fibre Infrared Heater benefits – Made in UK

What are the advantages of Ultra Low Glare Heating tubes?

Carbon Fibre elements are Ultra Low Glare

  • They do not harm any animals or humans and are particularly beneficial in fact
  • Far-Infrared is called the “light of life”.
  • Combats any new government legislation on visible GLARE output of infrared heaters.
  • Maximizes revenue by allowing outdoor space to be used all year round.

What colour are they?

Choose from any of our stock colours on the website, or submit us your own RAL colour reference, for a matching colour. Pricing for non-standard colours is as per our pinting charges. Please note that painted colours may vary very slightly from actual RAL reference.


Accessories

What spares and accessories are available?

We have a wide range of accessories for our heaters – please look at Spares & Accessories.


Vinyl printing

Can I have my heater branded with my own corporate colours or logo?

Of course. Either purchase the wooden parasol printing option, or contact us for a quote on our aluminum printed parasols. Email us your logo and we’ll do the rest.

What type of printing do you use?

We offer a range of printing services, which are related to the product concerned.

Can you produce any colour?

Any Pantone colour code can be produced, as long as it’s not metallic.

Can I see a design mockup of how my Vinyl printed Heater will look?

Yes. Once you’ve sent us your artwork, we’ll produce a visual of how your heater will look. Alternatively we can send you the template so you can design the printing yourself.

How will the printing look?

All our products are now Aluminium to prevent corrosion even in the worst Sea areas. Aluminium printing are generally done by printing your logo onto one of our standard Heater colours. Bespoke Aluminium Heater colours are available by printing onto a White or Black Heater colour to achieve your exact colour and brand.


Delivery

How soon can I expect to receive my goods?

This will depend mainly on the type of product you order from us. Our standard black or white UK-Made Heater range are generally available for delivery within 3 working days, except where printing the printing option is chosen as we generally require a further 7 working days. All our Aluminium heaters are bespoke-made to our customers’ individual requirements.

How much is delivery?

We offer FedEx delivery within the UK on a next day service at our cost price, subject to location elsewhere. Should any additional delivery charges be due, we will contact you before proceeding with your order.

Do you deliver abroad?

Yes. Delivery charges will be country-dependent and charged at cost.


Warranty

Do you offer a guarantee?

Yes. All our products come with at least a 2 year warranty and the UK-Made at our own factory 3 models have a 3 year warranty even for commercial use. From the date of original purchase.

What does your warranty cover?

We warrant all our products against defects in materials and workmanship from the date of original purchase. Please consult our warranty document for full details.

What is your warranty process?

First of all contact us so we can better understand your situation. If you have photos of your defective item then please include these. We’ll then try to ascertain if this is covered under our warranty terms.


Trade Customers

Do you offer discounts for larger quantities?

Yes. For example, we work with some of the UK’s largest drinks companies and offer economies of scale.

Spares


Do you offer spare parts?

Yes. If we don’t already hold them in stock, we can easily order them in.

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